Refund & Cancellation Policy
Last Updated: September 2026
Enclosed Commercial Logistics strives to provide transparent, reliable service for commercial property managers, landlords, and commercial tenants. This policy outlines our billing, cancellation, and refund terms.
1. 30-Day Free Pilot Program
Our initial 30-day early-access pilot program is completely free for qualifying commercial plazas in Central Florida. Because there are no upfront fees or credit cards required to join the pilot, no charges or refunds apply during this period.
2. Paid Commercial Agreements
Following the conclusion of a pilot program, commercial logistics services are billed on a recurring monthly schedule as detailed in each property’s customized service agreement.
- Cancellations: Either party may cancel ongoing monthly commercial distribution services by providing 30 days written notice prior to the start of the next billing cycle.
- Prorated Refunds: If service is discontinued due to an unresolvable operational failure on our end, unrendered days remaining in a prepaid billing cycle will be refunded on a prorated basis.
- Non-Refundable Items: Setup fees, initial bin mapping configurations, or dedicated on-site hardware installations completed prior to cancellation are non-refundable once deployed.
3. Billing Inquiries & Disputes
If you believe an invoice was issued in error, please submit a written dispute within 15 days of the billing date to support@ECLogisticsFL.com. We review all disputes within 3 business days.
4. How to Cancel or Request a Refund
To cancel service or request a refund under this policy, send written notice to support@ECLogisticsFL.com from the email address associated with your account, including your business name and commercial property name. We acknowledge all cancellation requests in writing, and your 30-day notice period begins on the date we receive your request. Approved prorated refunds are issued to the original payment method within 10 business days of approval.
5. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The "Last Updated" date above reflects the current version. Changes do not apply retroactively to a billing cycle already in progress.